Contact Us
Contact Us
A little extra care, whenever you need it.
At ciceos®, we are here to help make your hand-care shopping experience as simple, comfortable, and enjoyable as possible.
Whether you need assistance choosing the right hand cream, exploring our fragrance-inspired collection, or have questions about an existing order, our customer support team will be happy to assist you.
Business & Contact Information
ciceos® is owned and operated by Hangzhou Miai E-Commerce Technology Co., Ltd.
The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through ciceos.com.
How We Can Help
Please contact us regarding:
Hand Cream & Fragrances
Product information, ingredients, fragrances, textures, usage instructions, sizes, and pricing.
Find Your Favorite
Assistance choosing from our floral, fruity, fresh, and comforting hand-care collections.
Orders & Shipping
Order confirmations, status updates, shipping and delivery enquiries, including missing or incorrect items.
Returns & Payments
Damaged or defective products, returns, exchanges, refunds, and payment-related questions.
Privacy Requests
Privacy requests and other customer-service concerns.
Customer Support
Product enquiries, fragrance selections, orders, and other store-related concerns.
We aim to provide clear information and helpful assistance throughout your shopping experience.
Requests involving shipping carriers, payment providers, order investigations, or privacy matters may require additional processing time.
We're With You Every Step
Existing Orders
When contacting us about an existing purchase, please include:
- Your order number.
- The email address used at checkout.
- A brief description of your enquiry.
This information helps us locate your order and assist you efficiently.
Damaged or Incorrect Items
If your hand cream arrives damaged, defective, leaking, incomplete, or incorrect, contact us promptly.
Please include clear photographs or videos showing:
- The product and the issue, including leakage or damage.
- The original product packaging.
- The shipping label.
If a seal is damaged or appears tampered with, please do not use the product before contacting us.
Returns & Refunds
Please contact us before returning any item.
Our team will review your request under our Return & Refund Policy and provide return instructions and the designated return address.
For hygiene and product safety, eligibility may depend on whether the product has been opened or used, its condition, and applicable law.
Unauthorized returns may not be accepted or processed, except where required by law.
Please refer to our Return & Refund Policy for eligibility, timeframes, and refund procedures.
Need a Little Help?
Our customer support team is here to make your hand-care shopping experience simple, comfortable, and enjoyable.
Whether you have questions about our fragrances, existing orders, shipping, payments, returns, or refunds, we are happy to assist.
Email: service@ciceos.com
Phone: +852 3246916
Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond within 1–2 business days.
Thank You for Choosing ciceos®
We appreciate your trust and look forward to helping you discover beautiful fragrances, thoughtful hand care, and little moments of everyday luxury.