Payment & Security

Payment Policy

ciceos® is owned and operated by Hangzhou Miai E-Commerce Technology Co., Ltd.

At ciceos®, we are committed to providing a secure, convenient, and transparent shopping experience for customers purchasing our hand creams and hand-care products through ciceos.com.

Available payment methods are displayed during checkout. Options may vary depending on your location, currency, device, and payment provider.

Please review the available payment options before completing your purchase.

Payment Authorization

All orders are subject to payment authorization, verification, and fraud-prevention checks.

Your bank or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold.

We do not control payment providers' approval decisions, verification requirements, or processing times.

If your payment is unsuccessful, please check your payment details or contact your bank or payment provider for assistance.

Secure Checkout

Checkout is processed through Shopify and authorized payment providers using security measures designed to protect transaction information.

We aim to provide a secure checkout experience when purchasing ciceos® hand creams and other hand-care products.

For additional protection, we recommend using a trusted device, an updated browser, and a secure internet connection when placing an order.

Please do not send complete payment card information or other sensitive financial details through email.

Prices and Charges

Product prices, shipping fees, applicable taxes, discounts, and the final order total are displayed before payment is submitted.

Prices are shown in the currency displayed on our website or during checkout.

Currency conversion charges, foreign transaction fees, or additional bank fees may be applied by your bank or payment provider.

These charges are determined by the relevant financial institution and are not controlled by ciceos®.

Customers are responsible for reviewing their final order total before confirming payment.

Discount Codes

Discount codes must be entered before checkout is completed.

Unless otherwise stated, discount codes:

  • Cannot be combined with other promotional offers.

  • Cannot be exchanged for cash.

  • Cannot be transferred to another customer.

  • Cannot be applied to previously completed orders.

  • May be subject to expiration dates, minimum purchase requirements, or product exclusions.

Promotional offers are subject to their stated terms and conditions and applicable laws.

Please review the discount details before completing your purchase.

Order Confirmation

After a successful checkout, an order confirmation email will be sent to the email address provided during checkout.

Please review your order confirmation carefully to ensure that your purchased items, contact details, and shipping information are correct.

If you notice an error, contact our customer support team as soon as possible.

Order modifications or cancellations cannot be guaranteed once processing has begun.

Payment Issues

If you experience difficulties completing your payment, please:

  • Verify that your billing and payment information is correct.

  • Confirm that your payment method has sufficient available funds or credit.

  • Check whether your bank requires additional transaction verification.

  • Try another available payment method if appropriate.

  • Contact our customer support team if the issue persists.

Please note that payment authorization holds may take additional time to be released depending on your bank or payment provider.

Business Information

Brand Name: ciceos®

Website: https://ciceos.com

Company Name: Hangzhou Miai E-Commerce Technology Co., Ltd.

Registered Address: Room 506-21, No. 150 Taidu Road, Xiasha Subdistrict, Qiantang District, Hangzhou, Zhejiang Province, China.

Email: service@ciceos.com

Phone: +852 3246916

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Contact Us

For questions about payments, transaction charges, discount codes, order confirmation, or checkout, please contact our customer support team.

Email: service@ciceos.com

Phone: +852 3246916

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Thank you for choosing ciceos®. We look forward to providing you with a comfortable, secure, and enjoyable hand-care shopping experience.