Privacy Policy

This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you visit our website, purchase our hand creams and hand-care products, or contact our customer support team.

ciceos® is owned and operated by Hangzhou Miai E-Commerce Technology Co., Ltd.

This Privacy Policy applies to the online store operated through ciceos.com, including our website, products, checkout services, and related customer communications.

Orders, Delivery, Returns, and Refunds

To purchase a product from ciceos®, select your preferred hand cream or hand-care product, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.

Orders are delivered to the shipping address provided during checkout. Once your order has been dispatched, a shipping confirmation email with available tracking information will be sent to the email address associated with your purchase.

To request a return, please contact service@ciceos.com within the return period specified in our Return & Refund Policy and before sending any item back.

If your return request is approved, our customer support team will provide the appropriate return instructions and designated return address.

Approved refunds are issued to the original payment method in accordance with our Return & Refund Policy, applicable laws, and any required inspection of returned products.

Please review our Shipping Policy and Return & Refund Policy for complete information about delivery arrangements, return eligibility, and refund processing times.

Information We Collect

When you visit ciceos.com, place an order, create an account, or contact us, we may collect certain personal information, including:

  • Your full name, email address, telephone number, billing address, and shipping address.

  • Account information, order history, purchased products, and transaction details.

  • Payment-related information necessary to process and verify transactions.

  • Customer-service communications, enquiries, complaints, and return or refund requests.

  • Product preferences and information you voluntarily provide when contacting us.

  • Device information, browser type, IP address, and website activity.

  • Information collected through cookies, analytics tools, and similar technologies.

Payment transactions are processed through Shopify and supported payment providers. Payment information is handled according to the security practices and privacy policies of the relevant service providers.

How We Use Your Information

We may use your personal information to:

  • Process, confirm, and fulfill purchases of hand creams and other hand-care products.

  • Arrange shipping, delivery, and order tracking.

  • Communicate order confirmations, shipping updates, and other transaction-related information.

  • Respond to customer enquiries and provide product assistance.

  • Process eligible returns, refunds, and order-related requests.

  • Maintain and improve our website, products, and shopping experience.

  • Understand customer preferences and improve product information and website functionality.

  • Detect, investigate, and prevent fraud, unauthorized transactions, and other security risks.

  • Send promotional communications and product updates where permitted by applicable law.

  • Comply with applicable legal, accounting, tax, and regulatory requirements.

We use personal information only for purposes permitted by applicable law and, where required, on an appropriate legal basis.

Sharing Personal Information

To operate our online store and provide our services, we may share necessary personal information with trusted third parties, including:

  • Shopify, which provides our e-commerce platform and related store services.

  • Payment processors and financial service providers that process and verify payments.

  • Shipping carriers, logistics companies, and fulfillment partners responsible for delivering orders.

  • Customer support providers and other service partners that assist with customer enquiries.

  • Website hosting, technical support, analytics, and security service providers.

  • Marketing and advertising providers, where permitted by applicable law and your privacy preferences.

  • Professional advisers, regulatory authorities, or other parties where disclosure is legally required.

We seek to limit shared information to what is reasonably necessary for the relevant services.

We may also disclose information when required by law, necessary to respond to lawful requests, or appropriate to protect our rights, customers, and services.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support store functionality and improve your browsing experience.

These technologies may be used to:

  • Operate essential website and checkout functions.

  • Remember shopping cart contents and selected preferences.

  • Understand how visitors use our website.

  • Improve website performance and functionality.

  • Support analytics, personalization, and advertising where permitted.

You can manage certain cookies through your browser settings or the privacy preference tools available on our website.

Disabling some cookies may affect certain website features, including shopping cart functionality and saved preferences.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Processing orders and providing customer support.

  • Managing returns, refunds, and transaction records.

  • Preventing fraud and maintaining website security.

  • Complying with legal, tax, accounting, and regulatory obligations.

  • Resolving disputes and enforcing applicable agreements.

Retention periods may vary depending on the information involved, the purpose for which it was collected, and applicable legal requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information we hold about you.

  • Requesting correction of inaccurate or incomplete information.

  • Requesting deletion of eligible personal information.

  • Requesting a copy of certain personal information in a portable format.

  • Requesting restrictions on certain processing activities.

  • Objecting to certain uses of your personal information.

  • Withdrawing consent where processing is based on consent.

  • Opting out of certain targeted advertising, sharing, or sales of personal information where applicable.

To exercise your privacy rights, please contact us at service@ciceos.com.

We may need to verify your identity before processing certain requests.

Some requests may be limited by applicable law or legitimate recordkeeping obligations.

We will handle verified privacy requests in accordance with applicable legal requirements.

Marketing Communications

Where permitted by applicable law, we may send promotional emails containing information about ciceos® products, fragrance collections, new releases, special offers, or other store updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.

Unsubscribing from promotional emails will not prevent you from receiving essential transactional communications, such as order confirmations, shipping notifications, or customer-service updates.

Children's Privacy

Our website and products are intended for general consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us inappropriately, please contact service@ciceos.com so we can review the matter and take appropriate action.

International Data Processing

Because ciceos® operates an online store serving customers in different locations, personal information may be transferred to, stored in, or processed in countries other than your country of residence.

These countries may have different data protection laws.

Where required by applicable law, we will use appropriate safeguards for international transfers and processing of personal information.

Our service providers may also process information internationally in accordance with their applicable privacy policies and legal obligations.

Third-Party Services and Links

Our website may contain links to external websites or use services operated by third parties.

We are not responsible for the privacy practices, content, or security of websites that we do not operate or control.

We recommend reviewing the privacy policies of third-party websites and services before providing personal information.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers, or applicable legal and regulatory requirements.

Any revised Privacy Policy will be posted on this page.

Where required by law, we will provide additional notice of material changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

Business Information

ciceos® is an online hand-care and fragrance-inspired skincare retail store owned and operated by Hangzhou Miai E-Commerce Technology Co., Ltd.

The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other customer-related transactions conducted through ciceos.com.

Brand Name: ciceos®

Website: https://ciceos.com

Company Name: Hangzhou Miai E-Commerce Technology Co., Ltd.

Registered Address: Room 506-21, No. 150 Taidu Road, Xiasha Subdistrict, Qiantang District, Hangzhou, Zhejiang Province, China.

Email: service@ciceos.com

Phone: +852 3246916

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Contact Us

For privacy questions, personal data requests, product purchases, shipping, returns, refunds, damaged products, or other customer-service enquiries, please contact us using the information below.

Email: service@ciceos.com

Phone: +852 3246916

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Thank you for choosing ciceos®. We value your trust and are committed to treating your personal information with care and respect.