Shipping Policy

This Shipping Policy explains how orders placed through ciceos.com are purchased, processed, fulfilled, shipped, tracked, received, returned, and refunded, as well as how delivery issues are handled.

ciceos® is owned and operated by Hangzhou Miai E-Commerce Technology Co., Ltd.

We aim to provide a clear and reliable shipping experience for customers purchasing our hand creams and hand-care products.

How to Place an Order

Select your preferred hand cream or hand-care product, choose any available options, add the item to your cart, and complete checkout using accurate contact, shipping, and payment information.

After your order has been successfully submitted, an order confirmation will be sent to the email address provided during checkout.

Please review your order details carefully to ensure your shipping address and contact information are correct.

Order Processing and Fulfillment

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time. Orders placed on weekends or public holidays will generally begin processing on the next business day.

Certain hand-care products, gift sets, or orders containing multiple items may require additional packaging or handling time before shipment.

If an order requires an unusually long processing time, we will contact you using the email address provided at checkout.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own facilities or partner fulfillment facilities depending on product availability, inventory location, and the delivery destination.

Items from the same order may be fulfilled from different locations. As a result, they may be shipped separately and arrive at different times.

All hand creams and hand-care products are packaged for transportation according to their applicable packaging and handling requirements.

The shipping origin does not affect the customer-service support available for your order.

ciceos® remains responsible for assisting customers with order, shipping, and delivery enquiries.

Estimated Delivery Times

Estimated delivery times vary depending on the destination and shipping method.

For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.

International delivery times may vary depending on the destination, shipping carrier, customs processing, and local delivery conditions.

Processing and estimated delivery times are calculated separately.

For example, an order requiring 1–3 business days for processing and 5–12 business days for delivery may take approximately 6–15 business days in total.

All delivery timeframes are estimates and are not guaranteed delivery dates.

Shipping Costs

Eligible orders of US$39 or more qualify for free standard shipping.

Available shipping methods, shipping costs, geographic restrictions, exclusions, and estimated delivery times will be displayed during checkout before payment is completed.

Shipping charges may vary depending on the destination, selected shipping method, package size, weight, and order contents.

Any applicable shipping charges will be included in the final order total before payment is submitted.

Order Tracking

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing the available tracking details.

Tracking information may take several business days to update after a shipping label has been created.

A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.

If an order is shipped in multiple packages, you may receive separate tracking numbers for each shipment.

Receiving Your Order

Your order will be delivered to the shipping address provided during checkout.

Please monitor the tracking information and ensure that someone can receive the package when necessary.

After delivery, please inspect your hand creams and their packaging promptly.

If an item is missing, damaged, leaking, defective, or incorrect, please contact us as soon as possible.

For your safety, do not use a product if its protective seal appears damaged or tampered with.

Delivery Delays

Orders may be delayed because of carrier operations, customs inspections, severe weather, public holidays, remote delivery locations, high shipping volumes, or other circumstances outside our reasonable control.

If your tracking information has not been updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us at service@ciceos.com and include your order number.

We will review the available tracking information and, when appropriate, contact the carrier or fulfillment partner to help investigate the shipment.

Lost Packages

If a package appears to be lost in transit, please contact us with your order number and tracking information.

We will investigate the shipment with the relevant carrier or fulfillment partner.

Depending on the investigation result and the circumstances of the order, an appropriate resolution may include continued delivery assistance, replacement, or refund in accordance with our applicable policies and consumer protection laws.

Please avoid submitting duplicate claims for the same shipment while an investigation is in progress, as this may delay the resolution.

Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please first check:

  • Your mailbox, entrance, porch, garage, or other secure delivery areas.

  • Your reception desk, building management, or mailroom.

  • Other members of your household.

  • Nearby neighbors who may have accepted the package.

  • Any delivery notice left by the carrier.

  • The local carrier responsible for final delivery.

If the package still cannot be located after these checks, contact us at service@ciceos.com.

We will review the available delivery information and assist with the appropriate next steps.

A "delivered" tracking status does not automatically prevent us from reviewing a legitimate delivery issue.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to change your shipping address, please contact us as soon as possible.

We will make reasonable efforts to assist, but address changes cannot be guaranteed after an order has entered processing or shipment preparation.

If a package is returned, redirected, or requires reshipment because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

Any additional charges will be communicated where applicable.

International Orders, Customs, and Import Charges

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated during checkout, customs duties, import taxes, and local fees are the recipient's responsibility, to the extent permitted by applicable law.

Customs processing may also affect the estimated delivery time.

We are unable to control or guarantee customs-processing timeframes.

Split Shipments

Items from the same order may be shipped separately due to inventory availability, packaging requirements, or fulfillment location.

Separate packages may arrive on different dates, and individual tracking numbers may be provided.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Damaged, Leaking, or Incorrect Items

If your hand cream arrives damaged, leaking, defective, incomplete, or incorrect, please contact us as soon as possible.

Include:

  • Your order number and the email address used during checkout.

  • A description of the issue.

  • Clear photographs of the affected product.

  • Photographs of the original packaging and shipping label, where available.

This information helps us review the issue and provide an appropriate resolution.

Please retain the product and its original packaging until we have completed our review or provided further instructions.

If a product appears to be opened, contaminated, or damaged, please do not use it.

Returns and Refunds

To request a return, contact us at service@ciceos.com before sending any product back.

Please include your order number and reason for the return.

Our customer support team will review your request and provide the appropriate return instructions and designated return address.

Because hand creams are personal-care products, return eligibility may depend on product condition, whether the product has been opened or used, and applicable consumer protection laws.

Please do not return products without authorization or return instructions, except where applicable law provides otherwise.

Return eligibility, conditions, return timeframes, and applicable return costs are governed by our Return & Refund Policy and applicable law.

Once an eligible return has been received and reviewed, the approved refund will be issued to the original payment method.

The time required for the refund to appear may vary depending on your bank or payment provider.

Business Information

Brand Name: ciceos®

Website: https://ciceos.com

Company Name: Hangzhou Miai E-Commerce Technology Co., Ltd.

Registered Address: Room 506-21, No. 150 Taidu Road, Xiasha Subdistrict, Qiantang District, Hangzhou, Zhejiang Province, China.

Email: service@ciceos.com

Phone: +852 3246916

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Contact Us

For assistance with ordering, shipping, tracking, delivery, returns, refunds, damaged hand creams, or other order-related issues, please contact our customer support team.

Email: service@ciceos.com

Phone: +852 3246916

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Thank you for choosing ciceos®. We look forward to making your hand-care shopping experience comfortable, convenient, and enjoyable.