Terms and Conditions

These Terms and Conditions govern purchases made through ciceos.com (“ciceos®”), an online hand-care and fragrance-inspired skincare store operated by Hangzhou Miai E-Commerce Technology Co., Ltd.

ciceos® is owned and operated by Hangzhou Miai E-Commerce Technology Co., Ltd.

By placing an order through our website, you enter into a purchase transaction with Hangzhou Miai E-Commerce Technology Co., Ltd., subject to these Terms and Conditions and the policies published on our website.

These Terms and Conditions apply to all purchases made through our online store. By placing an order, you agree to these Terms and the applicable policies published on ciceos.com, to the extent permitted by law.

Product Information

At ciceos®, we offer a collection of hand creams and hand-care products inspired by beautiful fragrances, comfortable textures, and everyday self-care.

We make reasonable efforts to display product descriptions, ingredients, fragrance information, sizes, packaging, prices, and images accurately.

Actual product appearance may vary slightly due to lighting, screen settings, packaging updates, or manufacturing differences.

Fragrance perception, texture preferences, and individual skin experiences may vary from person to person.

We may correct errors, update product information, modify packaging details, or change product availability without prior notice, subject to applicable laws.

Customers should review the product description, ingredient information, and usage instructions before purchasing or using any product.

Orders

To place an order, select your preferred hand cream or hand-care product, add it to your shopping cart, and complete checkout using accurate contact, shipping, and payment information.

An order confirmation email confirms that we have received your order but does not guarantee final order acceptance.

We may refuse or cancel an order because of:

  • Payment failure or unsuccessful authorization.

  • Suspected fraudulent or unauthorized transactions.

  • Inventory shortages or product unavailability.

  • Pricing or product information errors.

  • Shipping restrictions or delivery limitations.

  • Other reasonable operational or legal circumstances.

If an order is canceled after payment has been collected, an appropriate refund will be issued to the original payment method in accordance with applicable laws and our policies.

Customers are responsible for ensuring that their contact information and shipping address are accurate at checkout.

Prices and Payment

Product prices, applicable shipping fees, taxes, discounts, and the final order total are displayed during checkout before payment is submitted.

By submitting payment information, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.

Available payment methods are displayed during checkout and may vary depending on your location, currency, and payment provider.

Your bank or payment provider may apply currency conversion charges, foreign transaction fees, or other charges outside our control.

Please review our Payment & Security Policy for additional information.

Shipping and Delivery

We aim to process and deliver customer orders according to the shipping information provided on our website.

Order processing and delivery timeframes are estimates and may be affected by:

  • Shipping destination and available carrier services.

  • Product availability and fulfillment arrangements.

  • Customs inspections and import procedures.

  • Severe weather or public holidays.

  • Carrier delays or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

If a shipment is delayed, damaged, missing, or incorrectly delivered, please contact our customer support team for assistance.

Please review our Shipping Policy for complete information about order processing, estimated delivery times, shipping fees, tracking, and delivery-related issues.

Returns and Refunds

Returns, cancellations, exchanges, and refunds are subject to our Return & Refund Policy and applicable consumer protection laws.

If you wish to request a return, please contact our customer support team before sending any item back.

Because hand creams are personal-care products, return eligibility may depend on the product's condition, whether it has been opened or used, and applicable hygiene and consumer protection requirements.

Products that arrive damaged, defective, leaking, incorrect, or otherwise nonconforming will be reviewed in accordance with our policies and applicable laws.

Where required, our customer support team will provide return instructions and the designated return address.

Unauthorized returns may not be accepted or processed, except where otherwise required by applicable law.

Approved refunds will generally be issued to the original payment method, subject to applicable refund procedures and processing times.

Nothing in this section limits any statutory consumer rights.

Product Use and Safety

Our hand creams and hand-care products are intended for cosmetic use according to the instructions provided on their packaging or product pages.

To help ensure appropriate use:

  • Follow all product instructions, warnings, and recommended usage directions.

  • Use hand creams externally only.

  • Avoid direct contact with eyes and other sensitive areas unless the product is specifically intended for those areas.

  • Do not apply products to broken or irritated skin unless their labeling specifically permits such use.

  • Review ingredient information carefully before use, particularly if you have known allergies or sensitivities.

  • Discontinue use if irritation, redness, discomfort, or another unexpected reaction occurs.

  • Keep products out of reach of young children unless specifically intended for their use under appropriate supervision.

  • Store products according to their labeling and avoid exposure to unsuitable temperatures or conditions.

  • Do not use products that appear contaminated, damaged, or tampered with.

Individual skin responses may vary.

If you have known ingredient allergies, persistent skin concerns, or a medical skin condition, consider consulting a qualified healthcare professional before using a new skincare product.

Product descriptions are not intended to provide medical advice or guarantee specific individual cosmetic results.

Nothing in these Terms excludes liability or remedies that cannot legally be excluded.

Product Availability

Product availability may change without prior notice.

Certain fragrances, hand creams, gift sets, or limited collections may become temporarily unavailable due to inventory levels or supply conditions.

We reserve the right to update product selections, discontinue items, or limit purchase quantities where reasonably necessary and permitted by applicable law.

If an ordered product becomes unavailable, we will contact you when appropriate and provide the available resolution options, including an applicable refund.

Promotions and Discount Codes

From time to time, ciceos® may offer promotional discounts, product bundles, seasonal campaigns, or special offers.

Promotions may be subject to:

  • Eligibility requirements.

  • Minimum purchase amounts.

  • Expiration dates.

  • Product or collection restrictions.

  • Geographic limitations.

  • Quantity limits or other stated conditions.

Discount codes must be applied before checkout is completed.

Unless expressly stated otherwise, promotional offers cannot be combined with other offers, exchanged for cash, transferred, or applied retroactively to previously completed purchases.

We may correct promotional errors or withdraw offers in accordance with their published conditions and applicable laws.

Intellectual Property

All website content, including product descriptions, original photographs, graphics, brand materials, logos, website designs, and other original content, is owned by ciceos®, its operator, or the respective rights holders, or is used with appropriate permission.

Such content may be protected by applicable copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or use protected website content without the appropriate authorization, except as permitted by law.

Use of our website does not grant ownership of, or a license to commercially exploit, our intellectual property.

Prohibited Activities

When using ciceos.com, you agree not to engage in activities that are unlawful, fraudulent, or harmful to the operation of our store.

Prohibited activities include:

  • Placing fraudulent orders or using unauthorized payment methods.

  • Providing intentionally false order or customer information.

  • Attempting unauthorized access to website systems or customer accounts.

  • Interfering with website functionality, security, or checkout services.

  • Misusing promotional offers or discount codes.

  • Engaging in unauthorized commercial resale that violates applicable laws or enforceable contractual restrictions.

  • Using the website for unlawful purposes.

  • Infringing the intellectual property or legal rights of others.

We may take reasonable action to prevent misuse, including restricting access or canceling affected orders where permitted by applicable law.

Third-Party Services

Our online store uses Shopify and may integrate third-party services for payment processing, shipping, analytics, customer support, or other operational functions.

Certain third-party services may be governed by their own terms, policies, and privacy practices.

We are not responsible for the independent operations of third-party websites that we do not control, except to the extent required by applicable law.

We encourage customers to review the terms and policies of any third-party services they use.

Limitation of Liability

To the fullest extent permitted by applicable law, ciceos® and Hangzhou Miai E-Commerce Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, a purchase, or product use, where such exclusions are legally permitted.

Nothing in these Terms and Conditions excludes or limits liability for fraud, willful misconduct, personal injury, defective products, or other matters to the extent that such liability cannot legally be excluded or limited.

Nothing in these Terms restricts any mandatory consumer protection rights, statutory warranties, or remedies available under applicable law.

Privacy and Personal Information

We respect customer privacy and aim to handle personal information responsibly.

Personal information collected through our website may be used to process orders, arrange shipping, provide customer support, prevent fraud, and operate our online store.

Please review our Privacy Policy for information about personal data collection, use, sharing, retention, security, and your available privacy rights.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our business operations, products, policies, or applicable legal requirements.

Updated Terms will be published on this page.

Unless otherwise required by applicable law, the Terms and Conditions in effect when an order is placed will generally apply to that purchase.

Material changes may be communicated through additional notices where legally required.

We encourage customers to review these Terms periodically.

Business Information

ciceos® is an online hand-care and fragrance-inspired skincare retail store owned and operated by Hangzhou Miai E-Commerce Technology Co., Ltd.

The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through ciceos.com.

Brand Name: ciceos®

Website: https://ciceos.com

Company Name: Hangzhou Miai E-Commerce Technology Co., Ltd.

Registered Address: Room 506-21, No. 150 Taidu Road, Xiasha Subdistrict, Qiantang District, Hangzhou, Zhejiang Province, China.

Email: service@ciceos.com

Phone: +852 3246916

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Contact Us

For questions about these Terms and Conditions, product information, orders, payments, shipping, returns, refunds, or other store-related matters, please contact us at:

Email: service@ciceos.com

Phone: +852 3246916

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Thank you for choosing ciceos®. We look forward to bringing a little more softness, comfort, and everyday luxury to your hand-care routine.