Terms of Service

Overview

These Terms of Service govern the use of and purchases made through ciceos.com (“ciceos®”), an online store specializing in fragrance-inspired hand creams and hand-care products, operated by Hangzhou Miai E-Commerce Technology Co., Ltd.

By placing an order through the website, you enter into a purchase transaction with Hangzhou Miai E-Commerce Technology Co., Ltd., subject to these Terms of Service and the applicable policies published on our website.

ciceos® is owned and operated by Hangzhou Miai E-Commerce Technology Co., Ltd. Throughout these Terms, “ciceos®,” “we,” “us,” and “our” refer to Hangzhou Miai E-Commerce Technology Co., Ltd.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service and any applicable policies referenced on our website.

If you do not agree with these Terms, please discontinue use of our website and services.

Online Store Terms

You must be legally capable of entering into a binding agreement in your place of residence to use this website or make a purchase.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or any material that may interfere with the normal operation, functionality, or security of the website.

By using our online store, you agree to provide accurate information when placing orders or contacting customer support.

We reserve the right to restrict access or take appropriate action against fraudulent or unlawful activities, subject to applicable law.

Products and Information

ciceos® offers a collection of fragrance-inspired hand creams and hand-care products designed around everyday comfort, beautiful scents, and thoughtful self-care.

Our collection includes floral, fruity, fresh, and comforting fragrance-inspired options.

We aim to display product descriptions, available ingredient information, fragrances, sizes, packaging details, prices, and images as accurately as possible.

However, actual colors, textures, packaging, and product appearance may vary slightly due to:

• Individual screen settings and display differences.

• Lighting conditions and product photography.

• Packaging or manufacturing variations.

• Differences in fragrance perception and individual skin preferences.

Customers are responsible for reviewing product descriptions, ingredient lists, directions for use, and any relevant warnings before purchasing or using a product.

We reserve the right to modify, update, or discontinue products without prior notice, subject to applicable law.

Product availability may vary depending on inventory levels and fulfillment arrangements.

Hand Cream Use and Product Safety

Our hand creams and hand-care products are intended for external cosmetic use in accordance with the directions provided on their packaging or product pages.

Customers should follow the instructions and precautions supplied with each product.

For appropriate use:

• Read product labels and ingredient information before application.

• Use products only for their intended cosmetic purposes.

• Avoid direct contact with eyes and other sensitive areas unless specifically indicated.

• Do not apply products to broken or irritated skin unless the labeling permits such use.

• Review ingredient lists carefully if you have known allergies or skin sensitivities.

• Consider testing a small amount on a limited area of skin before regular use.

• Discontinue use if irritation, redness, discomfort, or an unexpected reaction occurs.

• Store products according to the instructions on their packaging.

• Keep products out of reach of young children unless specifically intended for use under appropriate supervision.

• Do not use products that appear damaged, contaminated, or tampered with.

Individual skin responses and product experiences may vary.

If you have a known allergy, persistent skin concern, or diagnosed skin condition, consider consulting a qualified healthcare professional before introducing a new skincare product.

Product descriptions and information provided on our website are not intended to replace professional medical advice or guarantee specific individual cosmetic results.

Nothing in these Terms excludes applicable product safety obligations or consumer rights that cannot legally be excluded.

Orders

Placing an order does not guarantee final acceptance.

We reserve the right to accept, refuse, limit, or cancel an order for legitimate reasons, including:

• Product unavailability or inventory shortages.

• Suspected fraudulent or unauthorized transactions.

• Pricing errors or inaccurate product information.

• Payment authorization or verification issues.

• Shipping restrictions or delivery limitations.

• Inaccurate or incomplete customer information.

• Other reasonable operational or legal circumstances.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method in accordance with our policies and applicable law.

Customers are responsible for providing complete and accurate billing, shipping, and contact information.

An order confirmation email will generally be sent to the email address provided during checkout.

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

Changes or cancellations cannot be guaranteed once an order has entered processing or shipment preparation.

Prices and Payment

Prices are displayed in the currency shown on our website or during checkout and may change without prior notice.

Applicable shipping charges, taxes, discounts, and other fees will be displayed at checkout where available.

Certain customs duties, import taxes, or other charges may be imposed by local authorities, depending on the destination and applicable laws.

By submitting payment information, you confirm that:

• The information you provide is accurate.

• You are authorized to use the selected payment method.

• You agree to pay the final order total displayed during checkout.

Payments may be processed through Shopify and authorized third-party payment providers, subject to their applicable terms and privacy policies.

Your financial institution may apply currency conversion charges, foreign transaction fees, or additional processing fees outside our control.

Please review our Payment & Security Policy for further information.

Shipping and Delivery

Order processing times, estimated delivery periods, available shipping methods, shipping charges, and related conditions are described in our Shipping Policy.

Delivery dates are estimates and are not guaranteed.

Shipping delays may occur due to:

• Carrier operations and transportation conditions.

• Customs processing and import inspections.

• Severe weather or natural events.

• Public holidays and periods of high shipping demand.

• Remote delivery destinations.

• Other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information during checkout.

If a package is lost, damaged, delayed, or incorrectly delivered, please contact our customer support team for assistance.

Risk of loss and delivery responsibilities will be determined according to applicable law and the delivery terms associated with the order.

Nothing in these Terms limits mandatory consumer rights relating to delivery or fulfillment.

Returns and Refunds

Returns, refunds, cancellations, damaged products, leaking items, and incorrect orders are handled according to our Return & Refund Policy and applicable consumer protection laws.

Please contact our customer support team before returning any product.

Because hand creams are personal-care products, return eligibility may depend on the product's condition, whether it has been opened or used, and applicable hygiene and consumer protection requirements.

Customers may be asked to provide:

• Their order number.

• The email address used during checkout.

• A description of the issue.

• Clear photographs or videos of the product.

• Photographs of the original packaging and shipping label, where relevant.

Our team will review eligible requests and provide the appropriate return instructions and designated return address.

Unauthorized returns may not be accepted or processed, except where otherwise required by applicable law.

Approved refunds will be issued to the original payment method in accordance with our published policies and applicable laws.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

Intellectual Property

All original content appearing on ciceos.com, including text, product descriptions, photographs, graphics, logos, designs, page layouts, and other creative materials, is owned by or licensed to ciceos® and its operator, or used with appropriate authorization.

Such content may be protected by applicable copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected website content without appropriate prior permission, except where permitted by law.

Use of our website does not grant ownership of any intellectual property or authorization for commercial reproduction.

Prohibited Uses

You may not use our website:

• For unlawful, fraudulent, or misleading purposes.

• To violate the legal rights of others.

• To submit false or intentionally inaccurate information.

• To distribute malware, viruses, or harmful code.

• To collect personal information without authorization.

• To interfere with website security, operations, or functionality.

• To attempt unauthorized access to customer accounts or website systems.

• To misuse promotional offers, discount codes, or payment services.

• To infringe intellectual property rights.

• To use our products, services, or website in violation of applicable law.

We may suspend or restrict access where these restrictions are violated, subject to applicable legal requirements.

Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including:

• Shopify and related e-commerce services.

• Payment processing providers.

• Shipping carriers and fulfillment partners.

• Website analytics providers.

• Customer support platforms.

• Marketing and communication services.

• Other providers supporting our store operations.

Certain third-party services are governed by their own terms, policies, and privacy practices.

We are not responsible for the content, availability, security, privacy practices, or independent operations of third-party websites or services that we do not control, except to the extent required by applicable law.

We encourage customers to review applicable third-party terms and privacy policies before using their services.

Disclaimer and Limitation of Liability

We aim to keep our website and services accurate, secure, functional, and available.

However, we do not guarantee that website access will always be uninterrupted, error-free, or free from harmful components.

To the maximum extent permitted by applicable law, ciceos® and Hangzhou Miai E-Commerce Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products where such limitations are legally permitted.

These limitations do not exclude liability for fraud, willful misconduct, personal injury, defective products, or other matters where liability cannot legally be limited or excluded.

Nothing in these Terms excludes or restricts mandatory consumer protection rights, statutory warranties, or other remedies available under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ciceos® and Hangzhou Miai E-Commerce Technology Co., Ltd. from reasonable claims, losses, liabilities, or expenses arising directly from:

• Your unlawful use of our website.

• Your material violation of these Terms.

• Your infringement of another party's intellectual property or legal rights.

• Your intentional misuse of our services or website systems.

This provision applies only to the extent legally enforceable and does not restrict mandatory consumer rights.

Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or enforced to the maximum extent permitted by applicable law.

The remaining provisions will continue in effect to the extent legally permitted.

Privacy and Personal Information

We value customer privacy and aim to handle personal information responsibly.

Personal information collected through our website may be used to process orders, arrange shipping, provide customer support, prevent fraud, and operate our online store.

Please review our Privacy Policy for information about personal data collection, use, sharing, retention, security, and available privacy rights.

Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our services, products, business practices, or legal obligations.

The latest version will be posted on this page.

Your continued use of the website after an update may constitute acceptance of revised Terms where permitted by applicable law.

Unless otherwise required by law, the Terms applicable at the time an order was placed will generally govern that purchase.

Changes will not retroactively remove statutory consumer rights or contractual protections applicable to previously completed transactions.

Contact and Business Information

Questions about these Terms of Service, products, orders, payments, delivery, returns, refunds, or other customer-service matters may be sent to the contact information below.

ciceos® is owned and operated by Hangzhou Miai E-Commerce Technology Co., Ltd., which is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through ciceos.com.

Brand Name: ciceos®

Website: https://ciceos.com

Company Name: Hangzhou Miai E-Commerce Technology Co., Ltd.

Registered Address: Room 506-21, No. 150 Taidu Road, Xiasha Subdistrict, Qiantang District, Hangzhou, Zhejiang Province, China.

Email: service@ciceos.com

Phone: +852 3246916

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.